Terms and Conditions

Last updated: October 2017



Please read these Terms and Conditions ("Terms", "Terms and Conditions") in full before using our website, www.doubleradius.com (the "Service") operated by DoubleRadius, Inc. ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


ACCOUNTS

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so represents a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding your password to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.  You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. For new Net Terms accounts, DoubleRadius may require a guaranty of payment of all purchase orders to be executed by one of the principals of your business.


LINKS TO OTHER WEBSITES / INFORMATION FROM OTHER WEBSITE

Our Service may contain links to third-party websites or services that are not owned or controlled by DoubleRadius, Inc.  DoubleRadius has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that DoubleRadius shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.  We advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.  We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service; However, the termination will not relieve you of any liability for outstanding purchase orders, or purchase orders that are currently being processed.  All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of North Carolina, United States, without regard to its conflict of law provisions.  Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. The exclusive jurisdiction and venue for any dispute arising between the parties shall be the federal and state courts governing Union County, North Carolina, United States of America. In the event that a dispute arises between the Parties that ends up in litigation, the prevailing Party shall be able to recover their attorney’s fees and court costs (including expert witness fees) from the other Party.


CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


CONTACT US

If you have any questions about these Terms, please contact us at (866) 891-3602.


SHIPPING

DoubleRadius is not responsible for any lost, stolen or returned packages. This includes any lost shipping costs. If you encounter any issues, please contact the carrier.  Shipping days fall on weekdays (Monday-Friday). Weekends and Public Holidays are excluded.

We can ship to almost any address in the world. Please note that there are restrictions on some products and some products cannot be shipped to domestic or international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, estimated shipping dates and delivery times may appear. These estimates are just that and are not guaranteed.

DoubleRadius primarily ships via United Parcel Service (UPS) and FedEx, in addition to multiple carriers for freight shipments. Please also note that the shipping rates for many items we provide are not just weight-based, but also dimensions-based. This is required by the carriers. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Special order items and some items sent directly from our suppliers may take additional time to ship. Orders requiring assembly or international orders may not ship the same day.

Orders over 150 lbs ship by freight and we will contact you with shipping charges. We will contact you if any shipping issues or expected delays occur. Our staff always strives to provide the fastest and most reliable product delivery.

Your shipment status can be tracked directly from our website at www.doubleradius.com by logging into your account. Please note that we occasionally ship from multiple warehouses and your order may arrive in multiple boxes and at different times. Your packing slip, included in the shipment, provides detailed information about your shipment contents. Your order confirmation, shipment notices and invoices are emailed to the email account you left with us at the time when you placed your order and can also be retrieved by logging into your account.

Delivery times to international locations vary, depending on the country. DoubleRadius reserves the right to bill you for additional handling fees imposed by the shipping carrier and incurred by DoubleRadius in conjunction with delivering the product to you. These additional handling fees include, but are not limited to: extended area surcharge, address change or correction while in-transit, oversize box surcharge, shipment intercept, hold for pickup at terminal, and other fees billed to DoubleRadius by a common carrier. Import duties and brokerage fees for international shipment are the sole responsibility of the customer.


ORDER ENTRY & SHIPPING ERRORS

We employ stringent processes to ensure the accuracy of your order but we also realize mistakes can happen.  When mistakes occur, we will make every effort to help you get the correct product to meet your goals.  However, we are not responsible for reimbursing you for lost time, loss of use, expedited shipping or any other costs above those we would incur for the original order.  All customers will receive a copy of a sales order by email prior to us filling your order.  We request that you review the sales order to ensure product, price and delivery are correct before the order is shipped.


RMA/RETURN AUTHORIZATION

DoubleRadius stands behind our products that we offer and take pride in every package that we ship out to our customers.  In the case of product failure, loss, damage or if you are unhappy with your product in any way please contact us and let us know.


DAMAGE IN TRANSIT/ LOSS POLICY

All shipments should be physically inspected immediately upon receipt. Do not accept visibly damaged packages unless the carrier notes the extent of the damage. Please contact us within one business day of receipt to report the damages.  This will ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.


RETURNS FOR CREDIT

DoubleRadius will accept most new, unopened items within thirty days of delivery for a full refund. To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories.  Item(s) that are not returned in this condition are subject to a minimum restocking fee of 25% at DoubleRadius’ discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.


FAILED ITEMS

If the item(s) you have purchased fails within the manufacture warranty period, please contact us for instructions. Each manufacturer has different warranty policies. If DoubleRadius handles the returns for the manufacturer you may follow the instructions below.


ADVANCED REPLACEMENT

DoubleRadius requires full payment for advance replacement item(s). When the returned item(s) have been received and evaluated, we will refund the amount, provided they are found to be defective. If tested and found to be in good working condition, the item(s) will be returned back to you.


BACKORDER

A backorder is an order that cannot be filled at this time, but is requested by a customer that is willing to wait until it becomes available.


BACKORDERED

Backordered inventory is inventory currently not in stock that is sold and will be delivered when it becomes available.

There may be delays for the backorder items due to unforeseen circumstances during the shipping process or inadequacies on the manufacturer’s side, etc.

If you order an item that is out of stock, we cannot guarantee an estimated time of shipment, delivery or availability. We will do our best to make sure you get your items in a reasonable timeframe. However, incoming inventory will be allocated in the order that we received the orders.

Please note that someone may have allocated inventory prior to you and your order may not be fulfilled from the next shipment we get in of the item(s) you ordered. When placing an order that contains items that are in stock as well as items that are out of stock, the in-stock items will ship according to our standard shipping policy above times. Your account representative can help provide you with backorder information.

When placing an order that contains items that are in-stock as well as items that are out of stock, the in-stock items will ship according to our standard shipping policy above. If you would like to ship the complete order at once, please call (866) 891-3602 with your sales order number handy.



ACCOUNTING / PAYMENTS


Net Terms

DoubleRadius, Inc. extends Net 20 terms to approved customers. Invoices are due 20 days from the date of invoice, not receipt of goods. Term customers must maintain their account in good standing or all pending orders for the account will automatically be held until the account is brought current. A service charge of 1.5% (annual rate of 18%) may be charged on all invoices past due.

If payment is not received in 60 days, the account may be turned over to collection agency or attorney for collection. The account holder will be liable for collection and/or incurred legal fees and cost.

Payment Application - Application of your payment will be posted to your account as indicated on the remittance provided to us. If no remittance is included, payment will be posted to the account, but unapplied to any open invoices. Any open credits or over payments on the account will not be applied without the customer’s approval, unless the account becomes over 60 days past due. Once the account is over 60 days past due, any available credits will be applied to the open invoices.

RMA/Credit - Once an RMA is processed, the credit will be refunded as per the original transaction. If the original purchase was on credit card, the refund will be posted back to the same credit card as the purchase. If the original order was on terms and the related invoice is still open/unpaid, the credit memo will be applied to the original invoice. If the invoice is already paid, the credit will be available on the account for application as per customer remittance or direction.


Credit Cards

We accept American Express, Discover, Master Card and VISA. We may request additional information from first time customers who are using credit cards.

DoubleRadius, Inc. is unable to accept credit card payments for international orders unless pre-approved. We will accept PayPal and Wire Transfers/ACH for international orders.

When you place an order with us using a credit card, an authorization will be posted to your account. Once the order has been shipped out, the final charge will be posted. If your order is partial shipped due to backorder or is being shipped from different locations, we only charge you for what has shipped. Once the items become available and are shipped out to you, the remaining balance for those items will then be charged to the card.

We require a Credit Card Authorization Form be completed for any orders over $5,000.


ACH/Wire Transfer

We accept wire transfers and ACH as a form of payment. Please understand that the order will not be approved and processed until the transfer has been completed and the funds are received by DoubleRadius. Any fees charged by your bank to process a wire or ACH are the responsibility of the wire sender and will be collected in advance. Please contact your account representative or ar@doubleradius.com for wiring/ACH instructions.


PayPal

DoubleRadius, Inc. accepts Paypal as a form of payment in lieu of international credit cards. Please ask your account representative for additional information.