Return/Refund Policy

Items Returned For Credit

If you are not pleased with any item you purchased you may return the item(s) to us within 15 days for credit. Special ordered items are not returnable. To receive full credit the item(s) MUST be returned unopened, in NEW condition, with all packing material, manuals, and accessories. Item(s) return not in conditions listed above are subject to a minimum 20% restock fee. Additional restock fees may apply or the return request may be denied depending on condition of returned item(s). Please call for an RMA # prior to shipping anything back. Make sure you indicate who it is from, and why it is being returned. NOTE: On special orders (items we do not stock), it is especially important to know what you want, as there will be no refunds or returns on those purchases. NOTE: Cut to length cable and Special Order items are not returnable.

Damage Claims

If an item is damaged or lost during shipping contact us for instructions. All orders are covered by insurance up to the value of the order. Inspect your shipment carefully. *IMPORTANT: Even if you suspect damage, write "possible concealed damage" on the freight bill. With this statement you will be able to file a claim should you later discover damage.

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Items Failed Within Manufacturer Warranty Period

If the item you purchased fails within the manufacturer’s warranty period, call us and we will assist in processing the warranty claim. Each manufacturer has a different RMA procedure; we will help process your claim to expedite the process. If a replacement item is sent to you prior to the return and satisfactory inspection and evaluation by DoubleRadius or the product the manufacturer, you will be charged for the replacement. Full credit will be issued completion of the manufacturer’s RMA process. Expedited shipping charges are not covered by this policy and will charged unless covered by the manufacturer’s warranty policy.