Service Center > Post-Sales Support
As part of our commitment to ongoing support, DoubleRadius has invested in a state-of-the-art support center. We staff our support center with a dedicated team of experienced Engineers to ensure that we provide a superior level of support to our clients. Scheduled support offerings and a web-based support dashboard are examples of some of the technologies available to ensure that your system runs at peak productivity.
DoubleRadius monitors critical items such as computer performance, host communication and the status of common system faults. Our system can generate email notifications to both your staff and our support center team when a system alert is detected. The result of these efforts is increased productivity for our customers - just another example of how DoubleRadius keeps its commitment to excellence in both customer service and support.
Post-Sales Suppport Includes:
- Remote Diagnostics and Troubleshooting of Existing Hardware/Software
- Remote Installation Support
- Remote Network Monitoring (learn more at Managed Services)
- Scheduled Phone Support Options
- Customer Support Agreement (CSA)
- Optional Education and Training Programs
We strongly recommend utilizing our support services to keep your equipment running longer and beter, and to minimize network downtime.
For more information on a solution on Post-Sales Support Services, please call DoubleRadius today at 866-891-3602.