Product Description
*** Field Alert ***
RADIUS fails on Windows after upgrade to Prizm 3.0
PRODUCTS: Prizm
RELEASE: 3.0
PROBLEM DESCRIPTION: If you upgrade Prizm from Release 2.1 to 3.0 on a Windows platform, your RADIUS server may stop authenticating elements. This can happen regardless of whether your Prizm server is licensed for BAM-only functionality or full Prizm functionality. The upgrade has no effect on authentication where RADIUS is not deployed or where Prizm resides on a Linux platform.
ADDITIONAL INFORMATION : Installation instructions are as follows:
- Change the name of \bin\authserver.exe to \bin\authserver.exe.orig.
- Copy the new authserver.exe into \bin.
- Restart the Prizm server using the Services Control Panel.
- Attempt to authenticate.
HOW ISSUE WAS RESOLVED/WORK AROUND: A reworking of the of the authserver.exe fixes the authentication issue with Radius.
SOFTWARE REQUIRED FOR WORK AROUND (YES or NO): Yes
WORK AROUND SOFTWARE LOCATION AND FILE NAME (If required): Please download authserver.zip at the URL listed below:
http://motorola.canopywireless.com/support/software/index.php?catid=8POINT OF CONTACT FOR WORK AROUND SOFTWARE (If required):
technical-support@canopywireless.com *** End Field Alert ***
(Formerly part #s SGVNPL1000AA and BAMAP02AA) Motorola Canopy Prizm 3.0 Element License Pack. Order one license pack for each AP, PTP link, and MU gateway. Includes both BAM and EMS functionality. Includes support for Prizm 2.x and 3.x.
Mfg P/N: SG00PL1300AA
Call 866-891-3602 for volume pricing.
